The Timeline feature allows security officers to share internal pass-down notes at the site level. This helps teams stay aligned across shifts by documenting important updates, observations, and follow-ups.
What Is the Timeline?
The Timeline is a private, site-specific feed where security officers can post notes for other team members. These notes are intended for internal communication and are not visible to clients or included in Insights reports.
How to Add a Pass-Down Note
Navigate to the desired site (e.g., Infinity Offices).
Tap the Timeline icon at the bottom of the screen.
Select Add Note.
Enter your message.
Example: “Unit 101 has received multiple noise complaints during this shift. Monitor activity moving forward.”
(Optional) Add media:
Take a photo
Upload from your library
Tap Add Note to submit.
Once submitted, the note will display:
Officer name
Date and time
Attached images or videos (clickable for full view)
Deleting Notes
To delete a note:
Swipe left on the note.
Tap Delete.
Permissions:
Guards: Can delete their own notes
Supervisors: Can delete their own notes and guard notes
Admins: Can delete all notes
Important Notes
Timeline notes are internal only and not visible to clients
Notes do not appear in Insights reports
Designed for shift-to-shift communication and situational awareness
Best Practices
Keep notes clear and actionable
Include relevant unit numbers or locations when applicable
Use media when it adds context
Focus on information that supports the next shift
Need Help?
If you have questions:
Contact your Customer Success Manager
Use the in-app chat support
The Timeline helps your team stay informed, aligned, and proactive across every shift.