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Deactivating and Reactivating a User

Learn how to deactivate and reactivate a user in Vision InSites, including how to remove access and restore it when needed.

Written by Arthur Williams

You can deactivate a user to remove their access to the system without permanently deleting their account. Deactivated users can be reactivated at any time.

How to Deactivate a User

Step 1: Navigate to Accounts

  1. From the Activity Dashboard, open the menu in the upper right-hand corner.

  2. Select Accounts.

  3. Click View.

Step 2: Deactivate the User

  1. Locate the user you want to deactivate.

  2. Click Deactivate in the lower right-hand corner.

  3. Confirm the prompt.

Once deactivated:

  • The user is removed from the active user list

  • The user no longer has access to the platform

How to Reactivate a User

Step 1: View Inactive Users

  1. Navigate to Accounts.

  2. Select the Inactive filter.

Step 2: Reactivate the User

  1. Find the user in the inactive list.

  2. Click Reactivate.

Once reactivated:

  • The user returns to the active user list

  • Access to the platform is restored

Best Practices

  • Use deactivation for employees who are no longer active on the account

Need Help?

If you have questions:

  • Contact your Customer Success Manager

  • Use the in-app chat support

Managing user access helps keep your account secure and up to date.

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