Video Walkthrough
Where to Find Device Management
Click your portrait in the top-right corner
Select Accounts
Click on Devices
This page displays devices that are currently in use, how many total devices are allowed, and how many remaining devices you can activate.
Viewing Registered Devices
The Devices page displays the devices currently associated with your account. Each device listed will have the following information:
Device type
Device identifier
Friendly name(if assigned)
Device status
You can search for a devices by its device identifier. This is helpful when you need to confirm which device belongs to a specific guard or site.
Finding the Device Identifier
Open the Vision InSites app on the device
Click the VI logo at the top of the screen three times
The first 8 characters of the Device Identifier are what appears on the Devices page.
Approving a New Device
Users will not be able to login to a device until it is authorized. If the device has not yet been authorized it will receive the prompt in the image below.
The first time a device is used to login to the Vision InSites app, it will appear in the pending tab
And then click Approve.
New phones or factory reset devices will result in a new unique device ID and will need to be approved.
Deauthorizing a Device
To remove the ability to access Vision InSites from a specific device:
Navigate to the Devices page
Find the device you want to deauthorize
Click the deauthorize button
Deauthorized devices will remain in your device history so you can easily go back in and re-activate them.
Renaming a Device
You can give a device a friendly name to make it easier to identify later.
For example, instead of only seeing the device type and a partial identifier, you can rename the device to something like:
North Gate iPhone
Patrol Device 01
Infinity Apartments Google Pixel
Guard Shack iPad
To rename a device:
Navigate to the Devices page
Find the device you want to rename
Click the pencil icon next to the device name
Enter the new device name
Requesting Additional Devices
If you need to add more devices, you can simply:
Navigate to the Devices page
Click on + Request more devices
A chat window will pop-up
Enter the number of devices you would like to add
A team-member will increase your allowed devices by that amount